Contract Type
Contract Type
Full Time
Chorley office & Work From Home (As Agreed)
Service Operations

Role Summary

As part of our growth in smart metering, we have three openings for Smart Metering Data Co-ordinators working with our uSmart software.  (Official role title is ‘uSmart Data Co-ordinator)

As uSmart Data Co-ordinator you will be responsible for ensuring that Utiligroup’s customers receive excellent customer service in the provision of Utiligroup’s Tier 3 uSmart Service. You are responsible for utilising Utiligroup’s uSmart products to manage and support the rollout and maintenance of smart metering systems, on behalf of Utiligroup’s clients and delivering the service within contracted Service Level Agreementss. You will work directly with customers, the uSmart Data Coordinator will build up, maintain and expand their detailed industry knowledge of the processes required and exceptions incurred when interacting with the UK Data Communications Company (DCC) for servicing the smart meter rollout and on-going lifecycle management. The uSmart Data Co-ordinator will keep their knowledge up to date, ensuring it remains consistent with the latest industry baseline and awareness of forthcoming industry change.

The role requires clearance in line with BS7858 requirements


Role Responsibilities

  • Delivery of the uSmart Managed Service to clients, with specific responsibilities including but not limited to:
  • Management, investigation and resolution of exceptions raised by the uSmart solutions in relation to business orchestration processes
  • Monitoring and reporting of scheduled activity, including investigation of any anomalies for scheduled activities
  • Outbound incident management, working directly with the DCC
  • Uploading and management of inbound data sent from the client, or other agreed parties. Including of resolution of any exceptions during these processes.
  • Providing, timely and accurate information to the client and agreed third parties relating to DCC service performance
  • Execution of Smart Metering Key Infrastructure processes in line with documented processes
  • Acting as DCC Authorised Responsible Officer (ARO) for multiple clients
  • Accurate and timely data entry

Participating in a programme of continuous improvement, to ensure the systems and processes are appropriate to changing company and customer requirements


About You

You will be a very personable individual who has experience of working within a customer focused front of back office environment.  You will be committed to providing excellent customer service and driving continuous improvement within an operational environment.  Experience in the energy sector or with other industry parties is desirable but not essential.



You will have experience of:

  • Experience working in a customer service or service role environment
  • Experience of working in a similar role in the UK Energy Industry is highly desirable
  • Data Entry responsibilities requiring accuracy and timeliness
  • Supporting Customers over the phone and participating on regular Operational Calls
  • Providing customer service from query through to resolution with customers
  • Using Microsoft: Word and Excel software packages
  • Working within a team environment and support other team members in their learnings
  • Have the ability and confidence to utilise your initiative, to highlight possible areas for improvement.
  • Industry knowledge at data flow or process level is desirable



You will have knowledge/skills of:

  • A managed service or outsourced environment
  • Excellent Customer Services skills
  • Data entry accuracy
  • The UK Energy (Electricity/Gas) industry or other users in the industry such as Meter Operator   (desirable)


Development and Ad-Hoc Duties


You will receive development and training about our business, your role and your specific responsibilities to enable you to gain a real insight into the role and the Energy industry, enabling you to provide a knowledgeable service to our customers.

The position has a requirement to complete ad-hoc duties, which shall only be requested in times when the business is busy or when new responsibilities have been identified within the department, which need monitoring and completing.  No tasks shall be requested, which fall outside the capabilities of this role.


Skills & Attributes

You must possess:

  • Excellent inter-personal skills and team working capabilities
  • Excellent written and verbal communication
  • A strong sense of pride and accountability for delivering excellent customer service
  • Strong sense of accountability and desire to see things through
  • Articulate and diplomatic
  • Detail orientated with an analytical mind set
  • Self-motivated and willing to contribute outside direct areas of responsibility
  • Able to project a professional image
  • Able to work effectively under pressure
  • Able to focus on both detail and accuracy
  • Able to work as part as a team or individually


ISO Awareness 

  • ISO Responsibilities
  • ISO Staff Awareness
  • Follow IMS Policies
  • Reporting of Incidents
  • GDPR Awareness