Karen has over 25 years experience in IT within large and small utility organisations, involving project management, analysis, design, development and testing of systems for the electricity and gas industries.
Karen joined Utiligroup from Smart DCC where she was Industry Consultant within the Smart Metering Implementation Programme.
Karen’s role includes…
- Leadership of team of consultants undertaking client engagement and delivering client value
- Customer needs analysis &business processes review
- Consulting toolset – 16 Box Model, Operational Process Development Tool
- Stakeholder engagement & Client Relationship management
- Strategic performance reviews
- Influencing colleagues in IT, Operations and Strategy