Energy UK launches Vulnerability Commitment
15 energy suppliers have voluntarily signed up to Energy UK’s Vulnerability Commitment – pledging to improve the support they provide to vulnerable households. Each company’s performance will be independently assessed, with recognition in the Citizens Advice energy supplier rating from December 2020 onwards. The commitments – published recently by Energy UK – include providing a freephone number for customers, training call centre staff to identify and assist vulnerable callers and appointing a Board level ‘champion’ responsible for improving support to vulnerable households. You can read the full story at Energy UK’s website.
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